Join FEDLINK for a demonstration of QuestionPoint, a collaborative
reference service developed by the Library of Congress and OCLC. The
sessions will demonstrate QuestionPoint features, and will also provide
an opportunity to discuss the implementation of virtual reference
service in the federal library environment.
Two sessions will be held in the FEDLINK Training Room, Adams Building,
Tuesday, August 5, 2003
1:30 p.m. to 3:30 p.m.
Wednesday, August 6, 2003
9:00 a.m. to 11:00 a.m.
Please call (202)707-4800 to register for any of these sessions. Since
space is limited, early registration is recommended.
Call (202)707-6362 or contact [log in to unmask] for ADA requests.
QuestionPoint is a collaborative reference service the Library of
Congress and OCLC worked together to develop, with input from
participating members of the Global Reference Network (a group of
libraries and institutions worldwide that are committed to digital
reference.) It enables libraries to:
- Respond to, track and manage reference questions from patrons via the
- Refer unanswered questions to other libraries in the library's
cooperative as needed based on availability and expertise
- Refer still-unanswered questions to expert resources through a global
web-based network in which an automated "request manager" routes
questions from one library to another, based on metadata about the
question and predefined profiles of the collection, subject and staff
strengths of members of the network, etc.
- Provide libraries with tools to add simple links from any page in
their library portal to support a locally branded and customizable
question-asking service including: Web-based submission forms,
email-based interaction, and live chat for their patrons.
- Integrate QuestionPoint's global reference network with alternative
service providers the library might be using to address their local
- Search a global knowledge base of previously asked and answered
Steven Kerchoff, FEDLINK Network Program Specialist
FLICC/FEDLINK, Library of Congress
Washington, DC 20540-4935
202-707-4848 (voice) 202-707-4873 (fax)
[log in to unmask]