An odd A/E error message has started appearing on new installs of the
program to both machines running Windows 95 and those running Windows 98.
This error message prevents opening any EAD-encoded .ae or importing .sgm
files.  We are planning on migrating away from A/E but not quite yet, and I
hope that someone out there might recognize and be able to help troubleshoot
this problem.

Affected machines give some combination of the following error message
dialog boxes when trying to open .ae docs or import .sgm docs:  "Could not
allocate more memory because there isn't enough memory. Try the operation
again." -- Trying again yields the same result.  Or, more cryptically:  "The
instruction at 004c1777 referenced memory at 00f0809c The memory could not
be written. Click OK to terminate the application" -- We do, and it does.
These error messages have been coming up on P1-266 through P3-450 machines
with anywhere from 32 to 128 mb of RAM, although one of the 128K P3 machines
inexplicably quit complaining and can now open documents that the other 2
machines cannot.

We've tried a number of things, including:  installing from the network
rather than from the CD; making sure that no folder names include spaces or
are longer than 5 charcters; making sure that all relevant files (including
.rls and .ssh files) are on the C:\ drive; replacing the .dll files
mentioned in the A/E setup.ini with dlls from machines where A/E  works. And
finally, we tried increasing the ram on the P3-450 to 192 -- and that
machine still won't work with our existing files.

Technical support at Interleaf did attempt to resolve this problem for us,
but did not persist past confirming that they could open our documents on
their own machines with 128K of ram.

Given that this product has been around and basically unchanged since 1996,
it seems unlikely that this is a real memory error ... ... anyone had
similar troubles?  Any ideas on resolving this?

Thanks in advance for any help you may be able to provide,

Jim Kuhn

_________________________________
Head of Technical Services
Folger Shakespeare Library
201 East Capitol St., S.E. 20003-1094
(202) 675-0334 voice
(202) 675-0328 fax
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