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NLS-REPORTS  November 2004

NLS-REPORTS November 2004

Subject:

Network Bulletin No. 04-61 (ALA Standards)

From:

NLSBPH <[log in to unmask]>

Reply-To:

NLS Documents for Network Libraries <[log in to unmask]>

Date:

Mon, 1 Nov 2004 09:38:46 -0500

Content-Type:

TEXT/PLAIN

Parts/Attachments:

Parts/Attachments

TEXT/PLAIN (773 lines)

Network Bulletin No.  04-61


Date: October 29, 2004



Subject:    ALA standards

Index term: Draft revision of the Revised Standards and
Guidelines of Service for the Library of
Congress Network of Libraries for the Blind
and Physically Handicapped, 1995




Attached is the second draft revision of the__ ALA Revised Standards and Guidelines . . . 1995.__  Please
review and comment directly to Ms. Courtney Deines-Jones, project director, at the telephone number/e-
mail address on the attachment by November 30, 2004.

Attachment

For further information contact:

Stephen Prine
Head, Network Services Section
[log in to unmask]


____________________________________________________________________________________   Revised Standards and Guidelines (Second Draft)
  Please forward your comments directly to the ASCLA project
  director, Courtney at the address below:

  Courtney Deines-Jones
  The Grimalkin Group, LLC
  8639B 16th Street., #!48
  Silver Spring, MD 20901
  240-462-8426
  [log in to unmask]

  Comments on this draft __must__ be received no later than
  November 29, 2004.

  Provision of Services
  1.1  Network Libraries and Machine Lending Agencies shall
   register patrons in compliance with PL 85-522 (Pratt-Smoot Act as
  amended and extended).
  a.   Network Libraries and Machine Lending Agencies shall
  maintain information about patrons to meet LC/NLS requirements
  and to provide service
  b.   Network Libraries and Machine Lending Agencies shall,
  within 3 business days of receiving an application for service, verify
  that the application is complete, initiate contact for additional
  information, or return the application for proper certification.
  c.   Once a completed application is verified, Network Libraries
  and Machine Lending Agencies shall initiate service within 2
  business days.
  d.   Network Libraries and Machine Lending Agencies that have
  in their service areas specialized schools serving eligible children
  shall develop a relationship with these schools to ensure that all
  eligible children are registered for NLS services.
  e.   Network Libraries and Machine Lending Agencies shall
  ensure the confidentiality of patron records, following the
  guidelines presented in the ALA policy on confidentiality of patron
  records.

  1.2  Machine Lending Agencies and sublending agencies shall
  comply with the MLA agreements and the sublending agency
  agreement.
  a.   LC/NLS shall provide each MLA and SLA with a procedures
  manual.
  b.   Network Libraries shall provide analog/audiocassette playback
  equipment and accessories within two business days of a patron
  application or request.
  c.   As developed and made available, Network Libraries shall
  provide digital playback equipment and accessories using an
  equitable distribution policy.

  1.3  Network Libraries and Machine Lending Agencies shall
   maintain their circulation and machine lending functions
  electronically.

  1.4  Network Libraries shall establish loan periods for reading
  materials.
  a.   Network Libraries shall levy no fines on overdue, damaged or
  lost materials in the national collection.
  b.   Network Libraries shall develop and communicate to their
  patrons appropriate loan policies for materials not in the national
  collection such as large print and descriptive videos.

  1.5  Network Libraries and Machine Lending Agencies shall
   ensure convenient access to materials and services.
  a.   Network Libraries and Machine Lending Agencies shall
  provide materials and information about these services in
  appropriate formats.
  b.   Network Libraries and Machine Lending Agencies shall
  provide hours of service that meet patrons' needs.
  c.   Network Libraries shall ensure that library service meets
  individual readers' preferences and patterns.
  d.   Network Libraries shall provide reader advisors to assist
  patrons in identifying specific materials in their areas of interest by
  title, author, subject, or genre.

  1.6  Network Libraries and Machine Lending Agencies shall
   provide services in languages other than English to the greatest
  extent possible and as appropriate to their communities. Network
  Libraries shall maintain resources and collaborate with other
  institutions to serve patrons who speak or read languages other than
  English.

  1.7  Network Libraries and Machine Lending Agencies shall
   promote independent access to materials and services through
  appropriate on-line, telephonic, and other means, and shall develop
  and communicate processes and procedures for using these tools.

  1.8  Network Libraries and Machine Lending Agencies shall
   process patron requests for materials and information by the next
  business day. Requests for materials generated through TBT / BBR
  and similar promotional activities shall be processed within 5
  business days.
  a.   Network Libraries and Machine Lending Agencies shall have
  the capability to accept patron requests via toll-free voice and
  TDD/TTY; voice mail; and messaging capabilities, with toll-free
  telephone service that is answered by staff members during all
  business hours. During hours in which the library is closed the toll-
  free number shall provide voice mail or messaging capability.
  b.   Network Libraries and Machine Lending Agencies shall have
  the capability to process requests and provide service via e-mail and
  on-line access that is fully accessible.
  c.   Network Libraries and Machine Lending Agencies shall have
  the capability to accept patron requests via facsimile and regular
  mail.
  d.   Network Libraries and Machine Lending Agencies shall have
  the capability to serve walk-in patrons.

  1.9  Network Libraries and Machine Lending Agencies shall
  process all returned materials within 2 business days.
  a.  Network Libraries shall ensure that circulating materials
  are inspected, in good condition, and fully prepared for the
  next reader.

  1.10     Network Libraries and Machine Lending Agencies shall
   respond to patron requests for contact by the next business day.

  1.11     Network Libraries shall respond to patron requests for
   information, including reference requests.
  a.   Network Libraries shall fulfill ready reference requests from
  their patrons the same business day.
  b.   Network Libraries shall fulfill in-depth reference requests
  from their patrons within five business days.
  c.   Network Libraries shall collaborate with public and other
  libraries as appropriate to facilitate fulfillment of reference requests.
  d.   Network Libraries shall refer their patrons to public,
  university, and other libraries or resources if appropriate.

  1.12     Network Libraries shall provide newsletters at least quarterly
   and other direct communications as appropriate in accessible
  formats.
  a.   Network Libraries shall provide newsletters and other direct
  mass communications in hard copy and electronic formats as
  appropriate and shall have the capability to deliver electronic format
  materials via e-mail.
  b.   Network Libraries shall make electronic copies of newsletters
  and other direct communications available on a fully accessible
  website.

  1.13 Network Libraries shall maintain a fully accessible public
   website
  a.   Network Library websites shall provide OPACs and other
  appropriate bibliographic finding aids.
  b.   Network Libraries shall accept patron requests for materials
  and information via their websites and/or e-mail.
  c.   Network Libraries shall accept patron feedback via their
  websites. and/or e-mail.
  d.   Network Libraries shall post downloadable copies of all
  forms, patron policies and procedures; annual reports and other
  public documents; electronic copies of newsletters and other
  communications; hours of operation; links to LC/NLS; and other
  relevant information on their websites.
  e.   Network Libraries shall frequently review all information and
  links on their websites to ensure information is current and correct.
  f.   Network Libraries shall include supplemental information
  relevant to their patrons, such as links to consumer groups and other
  libraries and service agencies, on their websites.
  g.   Network Libraries providing Internet-based virtual reference
  services shall work to ensure that these services are fully accessible.

  1.14 Network Libraries shall provide patrons with information
  about and referrals to other service agencies.

  1.15 Network Libraries shall maintain information about national,
  state, and local reading programs and book discussion groups and
  shall facilitate patron participation in these activities.
  a.   Network Libraries shall make bibliographies available to
  public and other libraries describing titles in the collection related to
  national, statewide, and regional reading program themes.
  b.   Regional Libraries shall participate in national, state, and
  regional reading programs and book discussion groups. Subregional
  Libraries shall support such initiatives within their service areas.
  c.   Network Libraries shall develop customized reading programs
  and book discussion groups as appropriate.

  1.16 Network Libraries shall promote literacy services for young
  (pre-reading) children through collaboration with public and other
  libraries, schools, and other agencies promoting family literacy
  initiatives, early intervention programs, etc.
  a.   Materials and services developed by Network Libraries to
  serve young (pre-reading) children shall be provided in accordance
  with these standards.

  1.17 Network Libraries shall establish deposit collections and
  demonstration collections to extend services.

  1.18 Network Libraries shall provide access to library materials
  through interlibrary loan or other resource sharing options within
  the United States.

  1.19 LC/NLS shall coordinate alternative media book exchange and
  interlibrary loan with libraries and other agencies outside the United
  States.

  1.20 LC/NLS shall provide services to United States citizens
  residing abroad in compliance with these standards.

  1.21 LC/NLS shall provide music service to patrons in compliance
  with these standards.

  1.22 LC/NLS shall provide direct service to patrons who need titles
  in obsolete, experimental or little-used formats in compliance with
  these standards.

  1.23 LC/NLS shall provide a fully accessible public website.
  a.   LC/NLS shall provide access to the union catalog via the
  website.
  b.   LC/NLS shall accept patron requests for music services and
  requests from U.S. citizens living abroad via e-mail.
  c.   LC/NLS shall accept patron feedback via its website and/or e-
  mail.
  d.   LC/NLS shall post downloadable copies of all forms, patron
  policies and procedures; annual reports and other public documents;
  electronic copies of newsletters and other communications; hours of
  operation; links to Network Libraries; and other relevant
  information on its website.
  e.   LC/NLS shall frequently review all information and links on
  its website to ensure information is current and correct.

  2.   Resource Development and Management

  2.1  Network Libraries shall acquire or produce reading materials
   to supplement the national collection.
  a.   Network Libraries that produce reading materials in a
  specialized format shall do so in accordance with appropriate
  copyright laws, in response to patron demand and emphasizing titles
  of regional and local importance.
  Libraries shall maintain non-circulating masters of all locally
  produced materials.
  c.   Network Libraries shall share locally produced materials with
  other Network Libraries.
  d.   Network Libraries shall submit bibliographic information for
  locally produced titles to LC/NLS for inclusion in the Union
  Catalog.

  2.2  Network Libraries shall have the capacity to duplicate
  accessible format materials produced for the national collection
  according to LC/NLS quality control standards.

  2.3  Network Libraries shall maintain or provide access to
  collections of sufficient quantity and condition to meet patron
  demand in a timely and responsive manner.
  a.   Network Libraries shall alter or discontinue circulation of any
  format of material only with input from and in collaboration with
  LC/NLS, network library advisory committees, and patrons

  2.4  Network Libraries shall develop and implement procedures to
  determine the number of copies of new titles to request from the
  national collection.
  a.   Regional Libraries shall maintain in each format they circulate
  a minimum of one copy of each title they distribute by LC/NLS
  b.   Subregional Libraries shall maintain in each format they
  circulate at least one copy of each title distributed by LC/NLS in the
  preceding 24 months.
  c.   LC/NLS, in collaboration with Network Libraries, shall
  develop and implement appropriate retention policies for digital
  materials.

  2.5  Network Libraries shall use the bibliographic standard adopted
  by LC/NLS when cataloging materials.
  2.6  Network Libraries shall, within their collection maintenance
  policies, systematically review and weed their collections and
  dispose of excess copies or withdraw titles in accordance with
  LC/NLS procedures.

  2.7  Network Libraries shall maintain information about national,
  state, and local organizations and programs concerned with services
  to eligible users.

  2.8  Network Libraries shall maintain or have access to
  professional materials and resources that support the development
  and provision of library services including a collection of standard
  reference works and of reader advisory reference materials.

  2.9  LC/NLS shall develop directories and other appropriate tools
  to facilitate collaborations and resource sharing and shall provide
  them online

  2.10 LC/NLS shall make available audio playback equipment and
  accessories.
  a.   LC/NLS shall develop and implement methods of quality
  control.
  b.   LC/NLS shall ensure equitable distribution of playback
  equipment and accessories.
  c.   Network Libraries and Machine Lending Agencies shall
  maintain sufficient inventories to ensure provision of analog
  audiocassette playback equipment and accessories within two
  business days of a patron application or request.

  2.11 LC/NLS shall develop and implement a systematic process of
  obtaining input from network librarians and patrons on the ongoing
  development of audio playback equipment and on equitable
  distribution methods for this equipment.

  2.12 LC/NLS shall make available the national library collection.
  a.   LC/NLS shall develop and implement methods of quality
  control.
  b.   LC/NLS shall ensure equitable distribution.
       c.  LC/NLS shall provide a minimum of 2,000 titles annually.

  2.13 LC/NLS shall develop and implement a systematic process of
  obtaining input from Network Libraries, advisory committees, and
  patrons on collection development and quantity of materials selected
  in addition to using standard collection development materials.

  2.14 LC/NLS shall make available in limited quantity other reading
  materials in accessible formats to supplement the national library
  collection in addition to materials produced for distribution to the
  network. Examples of these materials include BRAs, BRFs, and
  RCFs.

  2.15 LC/NLS shall establish, promulgate, and monitor quality
  assurance standards for materials in accessible formats produced by
  Network Libraries
  a.   Network Libraries shall meet LC/NLS quality assurance
  standards in producing accessible format materials to be added to
  the local collection.
  b.   LC/NLS shall review locally produced materials submitted by
  Network Libraries to determine whether they meet LC/NLS quality
  assurance standards.
  c.   LC/NLS shall facilitate the distribution of locally produced
  materials that meet LC/NLS quality assurance standards.

  2.16 LC/NLS shall provide Network Libraries with updated
  bibliographic information reflecting changes to the collection.
  a.   LC/NLS shall provide bibliographic information in MARC 21
  format for titles produced for the national collection.
  b.   LC/NLS shall provide Network Libraries with online access to
  bibliographic data for all titles in the collection.
  c.   LC/NLS shall, on a continuous basis, advise Network
  Libraries of titles that LC/NLS has produced in quantity and titles
  that may be withdrawn from the collection.

  2.17 LC/NLS shall maintain a circulating collection of titles in
  obsolete, experimental, or little-used formats. Examples include TB
  and Grade 3 Braille.

  2.18 LC/NLS shall maintain an archival collection of titles
  produced for the national collection.

  2.19 LC/NLS shall inform Network Libraries of basic and current
  professional literature pertaining to the physical conditions
  described in the LC/NLS eligibility requirements.

  2.20 LC/NLS shall provide Network Libraries with information
  pertaining to resources for or of interest to eligible users and shall
  make this resource information available in accessible formats,
  including electronic formats.

  3.   Public Education and Outreach

  3.1  Network Libraries shall develop and implement a coordinated
  public awareness, education, and outreach plan for use in their
  service areas.
  a. Network Libraries shall collaborate with public and other
  libraries, schools, veterans' organizations, senior organizations, and
  other organizations and agencies as appropriate to promote their
  services.
  b. Network Libraries shall develop and implement awareness
  programs and materials targeted at students in library science,
  education, early childhood education, social service, and similar
  college and university programs as appropriate in their local service
  areas.
  c. Network Libraries shall conduct awareness activities and events
  as appropriate to promote a climate of public opinion awareness
  favorable to the development, expansion, and improvement of
  library services. Examples include author/narrator events and open
  houses.

  3.2  LC/NLS shall continually review network public awareness
  programs, and shall develop and implement nationaldvertising,
  awareness, and education programs to effectively reach potential
  patrons. Examples include the anniversary of events such as the
  birth of Helen Keller or Louis Braille and the passage of the 1931
  enabling legislation.

  3.3  LC/NLS shall develop and disseminate a model for
  community analysis that can be adapted for use by Network
  Libraries.
  a.   Network Libraries shall conduct a community analysis based
  on the LC/NLS model.   4.   Consulting Services

  4.1  LC/NLS shall provide a minimum of two full time consultants
  to advise and assist Network Libraries.
  a.   LC/NLS network consultants shall conduct biennial consulting
  visits to each Regional Library and Machine Lending Agency.
  b.   LC/NLS consultants shall prepare and submit a final written
  report of observations and recommendations and shall send a copy
  to the Regional Library or Machine Lending Agency visited and its
  administering agency within 3 months of the consultant visit.
  c. Visited Regional Libraries and Machine Lending Agencies shall
  prepare a written response within 3 months of receiving the
  consultant report and shall send a copy to their administering
  agency and the consultant.

  4.2  Regional Libraries shall advise and assist Subregional
  Libraries as well as other libraries and agencies in the development
  and implementation of services in their geographic areas.
  a. Regional Libraries shall conduct biennial consulting visits to each
  Subregional Library.
  b. Regional Libraries shall prepare and submit a final written report
  of observations and recommendations and shall send a copy to the
  Subegional Library or and its administering agency within 3 months
  of the consultant visit.
  c. Visited Subregional Libraries shall prepare a written response
  within 3 months of receiving the Regional Library report and shall
  send a copy to their administering agency and the Regional Library.

  4.3  Machine Lending Agencies shall advise and assist Sublending
  Agencies in the development and provision of services in their
  geographic areas.
  a. Machine Lending Agencies shall conduct biennial consulting
  visits to each Sublending Agency.
  b. Machine Lending Agencies shall prepare and submit a final
  written report of observations and recommendations and shall send
  a copy to the Sublending Agency and its administering agency
  within 3 months of the Machine Lending Agency visit.
  c. Visited Sublending Agencies shall prepare a written response
  within 3 months of receiving the Machine Lending Agency report
  and shall send a copy to their administering agency and the Machine
  Lending Agency.

  4.5  Subregional Libraries shall advise and assist local libraries and
  related agencies in their geographic service areas.

  4.6  Network Libraries shall participate in peer consulting through
  NLS, ASCLA, regional conferences, and other professional
  exchanges as appropriate.

  4.7  LC/NLS shall serve as a clearinghouse for information related
  to network services and operations.

  5.   Volunteers

  5.1  Network Libraries and Machine Lending Agencies shall use
  volunteers to assist in the performance of activities that supplement
  its basic program of services.

  5.2  Network Libraries and Machine Lending Agencies shall not
  use volunteers in place of paid employees.

  5.3  Network Libraries and Machine Lending Agencies shall not
  replace paid employees with volunteers.

  5.4  Network Libraries' and Machine Lending Agencies' volunteer
  programs shall be managed in accordance with administering
  agency policy and practice.

  5.5  Network Libraries and Machine Lending Agencies shall
  develop and implement an organizational structure that formally
  incorporates administration of the volunteer program.

  5.6  Network Libraries and Machine Lending Agencies shall
  provide training, orientation programs, and materials for volunteers
  that include sensitivity to blindness and disabling conditions as well
  as the structure and philosophy of service.

  5.7  Network Libraries and Machine Lending Agencies will
  develop and implement programs that recognize volunteer activities
  at least annually.

  6.   Administration/Organization

  6.1  The Regional Library shall be responsible for Machine
  Lending Agency functions as described in the Machine Lending
  Agency Service Agreement.

  a.   The Regional Library or Machine Lending Agency may
  designate Sublending Agencies with LC/NLS concurrence.
  b.   Each Machine Lending Agency shall be responsible for
  ensuring that its Sublending Agencies comply with machine lending
  policy and procedure.

  6.2  Each Network Library and Machine Lending Agency shall
  comply with laws and regulations pertaining to rights of and
  services to persons with disabilities.

  6.3  The state library agency shall be responsible for the
  development and coordination of this library service either directly
  through its administration and budget or indirectly through
  cooperation with the administering and the funding agency.

  6.4  Network Libraries and Machine Lending Agencies shall
  provide means of rapid communication with cooperating units.

  6.5  Network Libraries shall continually administer, monitor, and
  evaluate deposit collection and demonstration collection operation
  and service.

  6.6  These standards shall apply as appropriate to all network
  cooperating units, including contractors, institutional borrowers, and
  any others who perform services or functions covered in the
  standards.

  6.7  The network shall be composed of no fewer than four regional
  conferences. Regional conferences should collaborate to sponsor
  joint meetings and events as appropriate.

  6.8  Network Libraries shall encourage advice and input from a
  full spectrum of patrons and patron constituency groups through
  mechanisms including, but not limited to, advisory committees,
  focus groups, and patron forums that shall convene at least once a
  year. Network Libraries shall make appropriate use of
  communications technologies to facilitate consumer participation in
  patron and patron constituency groups.

  6.9  Network Libraries shall establish friends groups or the
  functional equivalent to support and promote library services.

  7. Budget and Funding

  7.1  Federal, state, and local units of government shall contribute
  funds, resources and services to Network Libraries for the provision
  of library services to eligible users. Funds intended for seed funds,
  demonstration projects, and similar grants shall not be used to fund
  long-term ongoing operations.

  7.2. Network Libraries and Machine Lending Agencies shall
  provide all LC/NLS-mandated services at no charge to the patron.

  7.3  Network Libraries should provide supplemental services to
  NLS patrons at no charge to the patron.

  7.4  Administering and funding agencies shall commit resources to
  enable Network Libraries and Machine Lending Agencies to
  effectively operate, administer, and facilitate services as defined by
  these standards.

  7.5  The head of each Network Library shall have primary
  responsibility for the planning and administration of the budget as
  well as the presentation or justification of the budget to appropriate
  groups or individuals.

  7.6  The funding agency shall consult with the head of its Network
  Library or Machine Lending Agency before any action is taken
  affecting the finances of the program.

  7.7  Network Libraries shall work with administering and funding
  agencies to obtain outside funding for non-operational functions.
  Examples include grants and in-kind donations.
  8.   Planning and Evaluation

  8.1  Network Libraries shall develop comprehensive long-range
  plans designed to develop, implement, maintain and improve
  services and programs and to optimize resource use.
  a.   The long-range plans shall be developed in cooperation with
  appropriate constituencies, especially patrons, administering and
  funding agencies.
  b.   The long-range plan shall include measurable objectives and a
  timetable for accomplishments.
  c.   The long-range plan shall be developed in accordance with PL
  89-522 (Pratt-Smoot Act as amended and extended) as well as other
  appropriate statues, codes, and legislation.
  d.   The long-range plan shall be produced in accessible formats
  and shall be advertised and made available to patrons.

  8.2  Network Libraries shall review long-range plans at least
  annually and shall assess progress toward meeting objectives.

  8.3  Network Libraries shall develop and implement methods, for
  evaluating patron satisfaction at least every three years. When
  patron satisfaction is evaluated, the results shall be used to improve
  services.

  8.4  LC/NLS shall obtain consumer and Network Librarian input to
  its long-range planning activities.

  8.5  LC/NLS shall develop and recommend methods for evaluating
  patron satisfaction with Network Libraries.

  8.6  LC/NLS shall develop and implement methods for evaluating
  Network Library satisfaction with LC/NLS services that include
  input from all Network Libraries at least every 3 years.

  9.   Policies and Procedures

  9.1  Network Libraries and Machine Lending Agencies shall have
  written policies and procedures for library operations designed to
  meet service goals.
  a.   Network Libraries shall have written statements of policy for
  collection development and maintenance; for materials selection; for
  the reproduction of materials in accessible formats; and for
  interlibrary loan.
  b.   Network Libraries and Machine Lending Agencies shall have
  written statements of policy for service provision to patrons
  including patron confidentiality and for patron behavior and library
  usage.
  c.   Network Libraries and Machine Lending Agencies shall make
  available service policies and procedures in accessible formats.
  d.   Network Libraries and Machine Lending Agencies shall
  communicate any changes in policies, procedures, or services
  offered to other libraries and units affected by the change in a timely
  manner.

  9.2  Network Libraries and Machine Lending Agencies shall
  review their policies and procedures biennially.

  9.3  Regional Libraries and Machine Lending Agencies shall
  include LC/NLS in the development and review of policies.

  9.4  Subregional Libraries shall include Regional Libraries in the
  development and review of service policies.

  9.5  Regional Libraries with Subregional Libraries shall include
  representatives of Subregional Libraries as advisors in the
  development and review of operational policies.

  9.6  Network Libraries and Machine Lending Agencies shall
  provide staff and cooperating units with an up-to-date manual that
  includes policies and procedures.

  9.7  Network Libraries and Machine Lending Agencies shall
  inform patrons of service policies and shall notify patrons of
  changes that will affect them. Up-to-date copies of service policies
  shall be maintained on fully accessible websites.

  9.8  Network Libraries and Machine Lending Agencies shall
  develop or make available instructional materials in accessible
  formats to assist patrons in the use of this library service.

  9.9  Regional Libraries shall work with Subregional Libraries to
  develop strategies that contribute to a consistent range and quality
  of service in the geographic area served.

  9.10 LC/NLS shall work with each region to develop strategies that
  contribute to a consistent range and quality of service for all NLS
  patrons.

  9.11 LC/NLS shall develop model policies and shall make them
  available online.

  9.12 LC/NLS shall include patrons and representatives of Network
  Libraries as advisors in the development and review of policies that
  affect the Network.

  10.  Reports, Statistical and Narrative

  10.1 Network Libraries shall maintain current and accurate
  statistical records to document use, services, and acquisitions; to
  meet the requirements of the administering agency, the funding
  agency, and LC/NLS; and to generate information for planning
  purposes.

  10.2 Network Libraries shall prepare an annual narrative and
  statistical report and shall make it available in accessible formats to
  the administering agency, the funding agency, patrons, LC/NLS,
  and other interested parties.

  10.3 LC/NLS shall define, collect, verify, analyze, publish and
  distribute comparable data for the network on an annual basis and
  shall make this information available to Network Libraries online.

  11.  Personnel

  11.1 Network Libraries shall operate under a written affirmative
  action plan.

  11.2 Network Libraries shall make every effort to advertise to,
  solicit applications from, and employ qualified persons with
  disabilities.

  11.3 Network Libraries shall maintain a commitment to cultural
  diversity.

  11.4 Network Libraries and Machine Lending Agencies shall
  prepare an organizational chart describing clear lines of authority.

  11.5 Network Libraries and Machine Lending Agencies shall
  develop and maintain a position description for each title or each
  category of position.

  11.6 Network Libraries and their administrative agencies shall, at
   minimum once every 5 years, jointly review and determine staffing
  patterns and requirements based on, but not limited to, the
  following: long-range plans; demographics of service population;
  geography; services provided; service patterns; physical facility; use
  of technologies; support provided by the administrative agency; and
  the guidelines included in these standards.

  11.7 The administrative head of a network library shall possess a
   master's degree in library science from an ALA accredited program
  and shall be on the same administrative level as comparable unit
  heads within the administering agency.

  11.8 Staff performing reader advisory service shall possess a
  bachelor's degree.

  11.9 Network Libraries and Machine Lending Agencies shall plan
  and conduct formal orientation programs for employees that include
  information about blindness and disabling conditions as well as on
  the structure and philosophy of service.

  11.10    Network Libraries and Machine Lending Agencies shall
  send appropriate staff members who have completed at least 6
  months on the job to the LC/NLS orientation program.

  11.11    The Regional Library shall provide training and
  orientation for appropriate Subregional Library employees within
  the first six months of employment.

  11.12    Network Libraries and Machine Lending Agencies shall
  encourage and support relevant continuing education activities for
  staff at all levels of the organization.
  a.   Network Libraries and Machine Lending Agencies shall
  encourage and support staff participation in professional
  organizations
  b.   Network Libraries and Machine Lending Agencies shall
  encourage and support site visits and staff exchanges to other
  libraries as appropriate.
  c.   Appropriate staff of Network Libraries and Machine Lending
  Agencies shall participate in computer system user group and other
  professional meetings and seminars.

  11.13    Appropriate staff of Network Libraries and Machine
  Lending Agencies shall participate in meetings of patron
  organizations.

  11.14    Appropriate staff of Network Libraries and Machine
  Lending Agencies shall participate in network conferences.

  11.15    An LC/NLS network consultant shall visit new directors
  of Regional Libraries within the first 6 months of employment.

  12   Research and Development

  12.1 LC/NLS shall conduct and encourage research and
  development efforts relating to all aspects of this library service and
  shall serve as a clearinghouse for research and development
  findings.

  12.2 LC/NLS shall collect and analyze data relating to elements of
  the standards for the purpose of planning and to identify
  quantitative norms for network library performance. LC/NLS shall
  disseminate the results of these analyses to Network Libraries and
  shall make these results available online.

  12.3 Network Libraries shall test, evaluate, and use new
  technologies, equipment, services, and materials to improve access
  to information and library services as well as to improve library
  services and operations.

  12.4 Network Libraries shall use compatibility with local or
  national systems as a criterion for evaluating and selecting
  technologies, equipment, services, and materials.

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