NLS Operations Alert




No. 06-33




DATE : December 18, 2006

TO : Network Libraries
FROM : Michael Martys

Subject : Network Library Services web site

Some network libraries are reporting difficulty in logging into the Network Library
Services web site (PICS) since the PICS software upgrade took place. The database is
working correctly. The problem is the result of outdated cache information on each
individual network library personal computer.

To ensure that you correctly access the Network Library Services web site, please
clear the cache on your personal computer's Internet browser (Netscape, Explorer,
Mozilla). If you are not familiar with how to clear the cache, please contact your
internal IT department for instructions. Each Internet browser handles caches differ
ently and instructions depend upon the browser your library uses.

Once the cache is clear, network libraries will be able to access the Network Library
Services web site without difficulty.


For more information contact

Michael Martys,
Automation Officer
[log in to unmask]