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ARSCLIST  June 2007

ARSCLIST June 2007

Subject:

Re: Is The Record Shop Dead?

From:

Tom Fine <[log in to unmask]>

Reply-To:

Association for Recorded Sound Discussion List <[log in to unmask]>

Date:

Sat, 30 Jun 2007 17:01:34 -0400

Content-Type:

text/plain

Parts/Attachments:

Parts/Attachments

text/plain (98 lines)

Lisa's stories are total novel fodder. "High Fidelity" is boring kid's stuff compared to her real 
life!

----- Original Message ----- 
From: "Dismuke" <[log in to unmask]>
To: <[log in to unmask]>
Sent: Saturday, June 30, 2007 3:30 PM
Subject: Re: [ARSCLIST] Is The Record Shop Dead?


> --- phillip holmes <[log in to unmask]> wrote:
>
>
>>
>> Read Lisa's blogs about Collectors (but not out
>> loud--not for the
>> squeamish or the easily offended):
>> http://cathead9.blogspot.com/2007/02/my-old-job.html
>>
> http://cathead9.blogspot.com/2007/05/more-record-store-ies.html
>>
> http://cathead9.blogspot.com/2007/05/son-of-record-store-ies.html
>> By the way, that's not a picture of her on the page.
>>  I don't know who
>> that guy is.
>
>
> Yikes!  I am scandalized.  At least she did not say
> anything about a certain collector from Fort Worth who
> only has but one name and who used to carry large
> stacks of 78 rpms in multiple trips from the back room
> to the front counter.
>
> Having to deal with the general public in any job is
> going to result in some amusing stores - and a few
> horror stories as well.  I can only imagine that it
> would be all that much more so at a used/rare/vintage
> record store.  Record collectors are anything but
> average people.   And when a person is not average,
> they are either going to be BETTER than the average or
> they are WORSE than the average.   I have no doubt at
> all that plenty of both kinds walked through their
> doors.
>
> Of course, the very worst sort of customer is the
> person who thinks that just because he has made a $25
> purchase, that gives him license to be boorish, rude
> and make demands that his whims, however outrageous,
> be instantly satisfied and that everyone essentially
> grovel to him.  You can always spot such a person as
> they are always quick to proclaim "the customer is
> always right."  Well, that sure isn't the case if the
> employee's time is more productivly spent helping
> other, more profitable customers or if givng into the
> demands would cost more than any profits one is likely
> to ever make from him in the future IF he even does
> repeat business in the future.
>
> I had a strange co-worker once who, first thing every
> day, would buy a 60 cent pack of Pop Tarts from the
> break room vending machine.  One day one of the Pop
> Tarts in his package was only half covered in
> frosting.  Apparently either the production line
> stopped or the frosting ran out right as that Pop Tart
> passed under the frosting dispenser.  So he called the
> 800 number on the package and spent about 45 minutes
> on the phone raising absolute HELL with the person on
> the other end.  He ended up being transferred to
> supervisors and was still unhappy because all they
> would give him was a coupon for a replacement pack of
> Pop Tarts.  That simply was not good enough and he
> stated that he would  "not go away" until he "got
> satisfaction."
>
> What somebody OUGHT to have done is tell him exactly
> where he can take his empty Pop Tart package and shove
> it - though, of course, the front line employees he
> was dealing with would most likely not have the
> authority to do so.  My guess is that, after all of
> the various hands such a product passes through before
> it reaches the final consumer, the profit that the
> manufacturer of Pop Tarts makes on a single vending
> machine purchase has to be in the pennies.  Even if
> the call center was outsourced to a place such as
> India, the company undoubtedly spent more money on
> wages to handle his call that would make in year of
> his daily vending macine purchases.
>
> Bottom line, "the customer is always right" is valid
> ONLY to the degree that the customer actually
> continues to be a potential VALUE to one's business.
> My guess is that, at a record store, the threshold of
> where that point is for any random person who walks in
> the door off the street probably is not all that high
> - so my guess is such antics probably don't go very
> far in places like that.
> 

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