NLS Operations Alert
DATE : September 5, 2007
TO : Network Libraries
FROM : Neil Bernstein
Subject : Expanded Download Pilot: Details
NLS is expanding the Download Pilot to accommodate patrons with third-party digital
talking-book players. The expansion should not be viewed as a full-scale service.
Network libraries are being provided with information to enable them to respond to
inquiries about this interim service, but promotion of the expanded Download Pilot is
not encouraged. The information in this Operations Alert should only be provided to
those patrons who have purchased an NLS-compatible digital talking-book player from
a third-party vendor or who are borrowing such a player from a library.
NLS has compiled a list of e-mail addresses for each library to use in the various
communications described below. Each library has already received a test message at
this address. If you would like a different e-mail address used for this purpose, please
send a change request to [log in to unmask]
__Prerequisites for participation in the expanded Download Pilot__
A patron wishing to participate in the expanded Download Pilot should:
* Be an active patron of a cooperating network library
* Have access to a player capable of playing NLS-produced digital talking books
* Have high-speed Internet service such as DSL or cable
* Have access to a computer connected to the Internet for downloading and
unzipping books and/or magazines
* Have access to an active e-mail address
__The application process__
Patrons interested in participating in the expanded Download Pilot should be directed
to the online application page which can be found at www.nlstalkingbooks.org/dtb. This
page provides basic information about the service and a link to the application form.
Once the form is submitted to NLS, the following actions will occur:
* The applicant will immediately receive an e-mail confirming that NLS has
received the application.
* The data on the form will be verified against the CMLS database to ensure that
the applicant is an active patron of a cooperating network library and that all
data is accurate.
* If all supplied information can be verified:
* The patron will receive a second e-mail relaying the approval of the
account request and that additional information will follow. A third e-mail will
include a username, password, and instructions for participation and
* The network library will receive an e-mail notification that the patron was
accepted for participation in the expanded Download Pilot. For every
accepted patron, the library should add the code DDB9" to the CMLS
record for that patron.
* An e-mail will be sent to the third-party manufacturer (if applicable) with
authorization to enable the patron's player. This authorization will most
likely take the form of the manufacturer sending an e-mail to the patron with
the authorization key as an attachment.
* If it is found that the patron is not an active NLS patron or if any data supplied
by the patron does not match the CMLS record, the following will occur:
* The patron will receive a second e-mail notification stating that active status
could not be verified. This e-mail will advise the patron
to contact the local network library.
* The network library will receive an e-mail notification that an individual in its
service area has applied for the expanded Download Pilot but was not
accepted for participation. If the patron was not accepted because of an
inconsistency in the data supplied by the patron and the data in the CMLS
record, this e-mail will include a comment advising the library of the incon
Refer inquiries about the operation of the player to the third-party manufacturer. NLS
will provide technical support for the expanded Download Pilot. Participants in the
expanded Download Pilot will have access to extensive online help information. They
will also be invited to join a listserv where they can receive help from other participants.
Libraries should refer all technical support questions related to the expanded Download
Pilot to the web site's help page at www.nlstalkingbooks.org/dtb/support.html. In
addition to the extensive help information, this page will provide instructions for
recovering a lost password and contact information for obtaining additional help. The
e-mail address for help is [log in to unmask]
NLS will track and report circulation to each library at the end of each month via e-mail.
Statistics will be provided in two ways: 1) the monthly total of patrons from your library
using the expanded Download Pilot and the number of downloads, categorized by book
and magazine, and 2) the running to-date total. This total will begin with October and
continue through September of the following year. It will be reset at the beginning of
For more information contact:
Research and Development Officer
[log in to unmask]