...That's always been standard commercial practice in France, where  
the customer is, by definition, wrong.

Tony B.


On Jun 19, 2009, at 5:18 PM, David Breneman wrote:

>
> --- On Fri, 6/19/09, Dave Lewis <[log in to unmask]> wrote:
>
> It's gone beyond the bounds of sanity.  Viewing your customer
> as an adversary is not a rational business model (although it
> worked for Microsoft for many years).
>
>
>
>
>