----- Original Message ----- 
From: "Anthony Baldwin" <[log in to unmask]>
> ...That's always been standard commercial practice in France, where  
> the customer is, by definition, wrong.
> Tony B.
>> --- On Fri, 6/19/09, Dave Lewis <[log in to unmask]> wrote:
>> It's gone beyond the bounds of sanity.  Viewing your customer
>> as an adversary is not a rational business model (although it
>> worked for Microsoft for many years).
>>
Let me add a LOUD/LARGE "A-MEN" here!! My theory is that Windows
Vista was approved for issue by Bill Gates in order to obtain revenge on
EVERYBODY who had poked fun at him as a computer geek over the
last two or three decades...?! There is NO other coherent explanation
for its existence...?!

Steven C. Barr