----- Original Message -----
From: "David Breneman" <[log in to unmask]>
> --- On Fri, 6/19/09, Dave Lewis <[log in to unmask]> wrote:
> It's gone beyond the bounds of sanity. Viewing your customer
> as an adversary is not a rational business model (although it
> worked for Microsoft for many years).
There AIN'T no sanity clause...!!
Steven C. Barr