NLS Operations Alert
DATE : June 16, 2010
TO : Network Libraries
FROM : Deborah Toomey
Subject : Patron mailing address best practice
Accurate mailing addresses are critical in distributing digital players. Libraries have used various methods to confirm mailing addresses. One method that recently came to our attention, thanks to a regional library, was using the United States Postal Service (USPS) to ensure the accuracy of mailing addresses.
If you add (Address Service Requested( below your library(s return address on the patron address side of your mailing cards, the USPS will do the following in the event that the patron has moved and has notified USPS of a change of address:
-- Months 1(12: your mail will be forwarded to the patron and a separate notice of the patron(s address will be mailed to you in the form of a card and will include a photocopy of the item mailed. The USPS will charge a fee of up to $0.50 per item for this service.
-- Months 13(18: your mail will returned with the patron(s new address
attached. There is no charge for this service.
-- After month 18 or if undeliverable: your mail will be returned with the reason for nondelivery attached, free of charge.
Contact your local USPS office to verify the availability of this service to your library before adding (Address Service Requested( to your preprinted mailing cards. If your library plans to use the service, you will need to identify funds and establish procedures to reimburse the USPS on an ongoing basis.
For more information contact:
Head, Network Services Section
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