NLS Operations Alert
DATE : August 13, 2010
TO : Network Libraries
FROM : Carolyn H. Sung
Subject : BARD support
Given the recent exchanges about BARD support, network librarians and
staffs should review Operations Alert 10-57, dated July 20, 2010. The
alert advised that technical support is available from [log in to unmask]
for patrons whose library has not yet taken over responsibility for BARD
administration. Those network libraries that administer BARD are
responsible for basic technical support, though staff may send difficult
technical questions to [log in to unmask]
In mid-September NLS will host a conference call for network libraries
that have assumed responsibility for BARD to identify areas where more explanation
is needed. As issues emerge, we will develop and distribute materials on
these topics.
Please expect more information about the conference call by the end of
August. In the meantime, staff at libraries currently administering BARD
who have questions or who need to resolve specific issues should contact
NLSDownload. Be sure to include the library's CMLS code in the message.
Library staff needing additional support may contact David Whittall at
[log in to unmask] or their network consultant.
For more information contact:
Carolyn Sung
Chief, Network Division
[log in to unmask]
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