I'm a small business owner, a manufacturer of polyester and epoxy
tooling with yearly gross sales around a million. For the last 30
years or so I've been using the same materials, year after year.
I've always been able to get them but many times they were shipped
from companies that bought out the previous supplier which has been
fine. As the big get bigger the only thing the bean counter owners
look at is the ROI. There was no notice that the resin I ordered a
few months ago was being phased out, I just got a return of my PO
saying it was no longer available; thank you very much.
Some of you may know the name John Huntsman, especially if you
watch or listen to Glenn Beck. He is as fine a man as walks the
earth. A while back I ordered a gallon pack of a polyurethane resin
I've been using for 35 years, a part A and part B formulation. I took
delivery on the part a but was told part B was discontinues, both
were hazardous materials with high haz mat shipping charges. I
called and asked that they pick up the part A units and refund my
shipping and haz mat charges. The reply was to just dispose of the
part A as they didn't want them back: I got no refund and faced a
haz mat disposal charge on top of it. Thank you all very much.
Huntsman industries has just bought the company I had been buying
from for decades; the bean counter syndrome struck again.
We all need to realize what has happened to me is contemporary
business logic. The days of business with a handshake, business
ethics and all the acoutrements that went along with that which we
took for granted years ago are gone. I however, still conduct
business with my customers on a handshake level. I deliver what I
promise and they send a check. Fortunately for me I'm not on the
same business scale as Technics, Panasonic. I NEED my customers and
they NEED me. I guess there are advantages to being small.
On Jan 3, 2011, at 1:18 PM, Michael Biel wrote:
> On 1/3/2011 12:43 PM, Tom Fine wrote:
>> Kevin at KAB Electronics sent the following response to my
>> followup querie on this topic:
>> About 3 weeks ago, an official announcement was made to all
>> that the Technics line of turntables is now discontinued. ...They
>> purposely waited until all inventory was depleted.
> What kind of warped business logic is THAT??????? What kind of
> people do that to loyal business associates and customers???? This
> seems sadistic.
> Mike Biel [log in to unmask]