------- Forwarded Message Follows -------
Date: Thu, 28 Nov 1996 13:20:00 -0800
Reply-to: Library and Information Science jobs mailing list
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From: Kuny Terry <[log in to unmask]>
Subject: U.S. - Technical Support Supervisor - SilverPlatter Information -
To: Multiple recipients of list LIBJOBS <[log in to unmask]>
From: Silver Platter Information <[log in to unmask]>
Subject: Position Opening - SilverPlatter Information - Norwood, MA
Title: Technical Support Supervisor
Department: Canada, Pacific Rim, Latin America (CPL) Zone
Reports to: Director of Business Development, Network Solutions
The Technical Support Manager's role is to manage the Technical Support
Department within SilverPlatter's CPL Zone. The Technical Support
Department will provide a technical and product support function for all
SilverPlatter databases, software and technology to distribution partners
and customers in the Canadian, Pacific Rim and Latin American regions.
Technical Support Department will provide pre-sales consultative services
to the region and will support activities related to existing and
prospective ERL sites and Internet based Partner Hosted Servers in the
Provide technical support services to CPL distribution partners and Partner
Hosted Server (PHS) providers in an effort to help customers resolve
technical problems as completely and efficiently as possible. Ensure
effective measurement of customer satisfaction
Train and educate Regional Field Engineers, distribution partners and CPL
staff in the use of SilverPlatter software and databases.
Design and implement a technical support program for Internet based Partner
Hosted Server providers in the region.
Provide pre-sales consultative services to Regional Managers and
distributors, as well as occasional technology presentations to prospective
customers and to distribution partners.
Assist regional distributors and Internet based distributors in their
efforts to understand, adopt and ultimately install SilverPlatter
technology at their site or place of business.
Continue to obtain and update technical knowledge of computer hardware,
software, CD-ROM technology, and networking in a multi-platform
Communicate with internal staff, especially all technical support
counterparts worldwide in all SilverPlatter organizations to supply
distributor and customer feedback and suggestions for product
Effectively manage beta sites in the regions and support the introduction
of new releases of products and software.
Recruit, manage, train and develop additional CPL Zone technical staff as
the department expands..
3 -5 years experience diagnosing evaluating, and resolving computer
hardware and software issues in Client/Server based networking
Excellent written and oral communication skills. Working knowledge of
UNIX, Windows NT, CGI based applications and Wide Area Networking required.
Some international travel required. Previous management experience and
ability to communicate in Spanish is desired.
Send your resume via:
Email: [log in to unmask]
Fax: 617-769-8763 (Attn: Human Development Dept.)
Mail: SilverPlatter Information
Human Development Department
100 River Ridge Drive
Norwood, MA 02062