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From your 1999-2000 OCLC Users' Council Delegates:
Arlene Luster Marcia Talley
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ph: 808-449-2209 ph: 410-293-6905
Notes of the OCLC Users Council
Government and Special Libraries Discussion Group Minutes
October 4, 1999
Susan Fifer Canby, Leader
Marcia Talley, Acting Recorder
1. How are library users changing in their composition, expectations,
and experiences and how they access and use both information and knowledge?
* No time to wade through vast amounts of data and interfaces
* Information to desktop via browser
* Want answers not referrals
* Information not bibliographies
* Personal assistance
* Think information is free and re-usable, available now
* Often satisfied with "good enough"
* Expect products to require little training
* Internationalization
* Working in separate places
* No time
* Technology
* Virtualness
* Information overload
* Staff are a revolving door
2. What are the likely impacts of these changes on libraries and OCLC?
* Need to deliver item not citation
* Need to bring important parts to front of products
* Continued training necessary to update old and new
employees-training parceled into smaller packages
* Librarians now are trainers, coaches, consultants-we are expected to
add value( librarians only part of what we do now) via network, facilities,
desktops, product development, setting standards, understand organization
environment - organize
* Print subscriptions less important
* Indexes and abstracts must link to product or will have little
future
* Libraries looking to provide "resource package"
* We have to partner with Information Technology
* Librarians want OCLC WorldCat to advise user if book is in our
collections/network but also call number
* Repeatable tasks outsourced-so librarians can filter, analyze, do
portal design, manage information architecture
* Some information is not free-publishers and OCLC looking to control
and eliminate fair use
* Libraries may go virtual - only services left
3. What will constitute a successful and sustainable library in the
21st century?
* One size doesn't fit all-must focus on client groups so they don't
see us as stock clerks
* Link users to most important information-focused for each client
group
* Be able to wok with more formats and media content evolving
* Flexible-be able to change services as organizational goals change
* Not about libraries-about service-networking, information coaching,
product development, setting standards, document management
* Able to build online resources and rearrange content from users
perspective
* As we go more virtual-will depend more on public and academic
libraries for books
* Be able to provide highly targeted, personalized content
* Able to look to others-marketers, Amazon, plus others to leverage
the best of what they do
* Understand organizations changing goals
* Therefore, meet customer needs
4. What can libraries, networks, OCLC do together to better serve
library users?
* One size doesn't fit all
* Review rate schedule for 1-2 person libraries
* Serve type of customers-special, academic, public, etc.
* Be ready to handle more formats and media content getting more
sophisticated-electronic married to print, film, photos
* Somebody has to preserve journals and books-maybe publisher, maybe
OCLC-or combination
* Must deliver full-text
* Enhance WorldCat
* Identify local collection, local network, support better-user driven
* Call number
* Improve interface
* Selection tool > current awareness-revenues?
* Organize web-bring important stuff to top
* Support SLA? Awards?
* Products must appear friendlier-
* Deliver "resource packages"
Carla
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Carla Krass
OCLC Users Council Coordinator
6565 Frantz Road, MC 705
Dublin, OH 43017
Phone: 614/764-6163
Fax: 614/798-5732
EMail: [log in to unmask]
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