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We've encountered this situation once before (in past 5 years) at the Mobile District Technical Library. The borrowing university library bore the responsibility of replacing the book. A letter was drafted to the ILL Librarian regarding the lost title and replacement cost. Shortly thereafter, we received a new copy of the title. Cheryl B. Martin Mobile District Corps of Engineers 109 ST Joseph St. Mobile, AL 36602 [log in to unmask] "Earnest, Kathryn L Ms USASCAF" <[log in to unmask]> on 07/17/2000 03:34:57 PM Please respond to "FEDLIB: Federal Librarians Discussion List" <[log in to unmask]> To: [log in to unmask] cc: (bcc: Cheryl B Martin/cesam-im/sam02) Subject: Lost materials through ILL On the whole we have been very lucky in the return of materials which we have loaned to non-federal libraries. However, in the past year, we have lost two items, which the borrowing library staff can not get their customer to return. They are sure the customer is just refusing to return the item and is claiming it is lost. They have wanted to us to send them a bill in order for them to have some leverage with their customer to get the item returned. Has anyone run up against this problem? How were you able to resolve it? Kathryn L. Earnest 6605 Army Pentagon Washington DC 20310-6605 703-695-5346; DSN 225-5346 [log in to unmask]