Kathryn-- We ask the library to replace the item because the it's easier than getting the money restored to our control point. My personal feeling in the situation you describe is that you should send the bill. It can't hurt, and it may just provide the leverage you need. If it's out of print, check bookfinder.com to assess current market value. -Kay Collins, Head Librarian, U.S. Railroad Retirement Board, Chicago -----Original Message----- From: Earnest, Kathryn L Ms USASCAF [mailto:[log in to unmask]] Sent: Monday, July 17, 2000 3:35 PM To: [log in to unmask] Subject: Lost materials through ILL On the whole we have been very lucky in the return of materials which we have loaned to non-federal libraries. However, in the past year, we have lost two items, which the borrowing library staff can not get their customer to return. They are sure the customer is just refusing to return the item and is claiming it is lost. They have wanted to us to send them a bill in order for them to have some leverage with their customer to get the item returned. Has anyone run up against this problem? How were you able to resolve it? Kathryn L. Earnest 6605 Army Pentagon Washington DC 20310-6605 703-695-5346; DSN 225-5346 [log in to unmask]