We ask the library to replace the item because the it's easier than getting
the money restored to our control point.

My personal feeling in the situation you describe is that you should send
the bill.   It can't hurt, and it may just provide the leverage you need.
If  it's out of print, check to assess current market value.

-Kay Collins, Head Librarian, U.S. Railroad Retirement Board, Chicago

-----Original Message-----
From: Earnest, Kathryn L Ms USASCAF [mailto:[log in to unmask]]
Sent: Monday, July 17, 2000 3:35 PM
To: [log in to unmask]
Subject: Lost materials through ILL

On the whole we have been very lucky in the return of materials which we
have loaned to non-federal libraries.  However, in the past year, we have
lost two items, which the borrowing library staff can not get their customer
to return. They are sure the customer is just refusing to return the item
and is claiming it is lost.  They have wanted to us to send them a bill in
order for them to have some leverage with their customer to get the item

Has anyone run up against this problem?   How were you able to resolve it?

Kathryn L. Earnest
6605 Army Pentagon
Washington DC 20310-6605
703-695-5346; DSN 225-5346
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