Print

Print


The MessageLabs Virus Control Centre discovered a possible
virus or unauthorised code (such as a joke program or trojan)
in an email sent by you.

Please read this whole email carefully. It explains what has
happened to your email, which suspected virus has been caught,
and what to do if you need help.


------------------------------------------------------------
Some details about the infected message
------------------------------------------------------------

To help identify the email:

The message was titled 'ILOVEYOU'
The message date was Wed, 9 Aug 2000 17:47:48 -0500
The message identifier was <[log in to unmask]>
The message recipients were
    [log in to unmask]


To help identify the virus:

Scanner 1 (F-Secure) reported the following:

F-Secure Anti-Virus for i386-linux Release 4.08 build 2260
sign.def version 2000-08-02
fsmacro.def version 2000-08-03
sign2.def version 2000-08-02

417794_2MAPPLICATION-OCTET-STREAM_LOVE-LETTER-FOR-YOU.TXT.vbs   infection: VBS/LoveLetter.gen

       2 files scanned
       1 infections found
fsav returned (3) 3


The message was diverted into the virus holding pen on
mail server server-3.tower-4.starlabs.net (id 417794_965863268)
and will be held for 30 days before being destroyed.


------------------------------------------------------------
What should you do now?
------------------------------------------------------------

If you sent the email from a corporate network, you should first
contact your local Helpdesk or System Administrator for advice.
They will be able to help you disinfect your workstation.

If you sent the email from a personal or home account, you will
need to disinfect your computer yourself. To do this you will
need an anti-virus program. We suggest using one of the leading
industry anti-virus packages such as McAfee, F-Secure or Cybersoft,
which cost 15-30 per copy.


------------------------------------------------------------
Getting more help
------------------------------------------------------------

You may like to read the Support FAQs at
http://www.messagelabs.com/support/FAQs.htm
These will answer many of the most common queries.

If you believe this message to be a false alarm or you require
further assistance, you can email MessageLabs Support at:-

    [log in to unmask]

or contact MessageLabs Helpdesk by telephone on:-

       +44 (0) 1285 884466

Please quote the following Virus Pen ID when contacting Support.
<<< mail server server-3.tower-4.starlabs.net (id 417794_965863268) >>>


_____________________________________________________________________
This message has been checked for all known viruses by the
MessageLabs Virus Control Centre. For further information visit
http://www.messagelabs.com/stats.asp