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the VRD 2001 Conference Registration Form is:

VRD 2001 Conference Registration - Available Now!
The registration form for the Virtual Reference Desk 3rd Annual Digital 
Reference Conference, "Setting Standards and Making it Real," is online at:
"Setting Standards and Making it Real" explores issues in delivering 
effective digital reference service in a variety of contexts and setting 
standards to ensure quality. Pre- and post-conference workshops focus on 
assessing service quality and building real-time reference services. The 
conference is hosted by the Information Institute of Syracuse, Syracuse 
University's School of Information Studies; the Information Institute at 
the School of Information Studies, Florida State University; and SOLINET.
DATE: November 12-13, 2001
LOCATION: The Rosen Plaza Hotel, 9700 International Drive, Orlando, FL
TOPICS: Standards for digital reference, real-time technologies; 
e-reference management issues; collaborative services; evaluation;
training; and much more!
* Clifford Lynch, Director of the Coalition for Networked Information (CNI)
* Susan McGlamery, Coordinator for Reference Services for the Metropolitan 
Cooperative Library System
* Nancy O'Neill, Principal Librarian for Reference Services, Santa Monica 
Public Library
* Representatives from the University of Texas, Austin; The Open University 
(U.K.); Cleveland Public Library; Florida State University; King County 
Library System (WA); Edith Cowan University (Australia); The Virtual 
Reference Desk Project; AskERIC; and many others!
*Measuring & Assessing the Quality of Digital Reference Services* - Sunday, 
November 11, 9:00 a.m.≠4:00 p.m. Sponsored by the Information Use 
Management and Policy Institute at the School of Information Studies, 
Florida State University. Instructors: Charles R. McClure, Melissa Gross, 
and others.
*Building a Real-Time Reference Service* - Wednesday, November 14, 9:00 
a.m.≠12:00 p.m. Sponsored by SOLINET. Instructor: Susan McGlamery.
Fees are for 2-day conference. Registration deadline is October 31, 2001.
**Early Bird Registration: $245 by September 15**
* Regular Rate: $275
* Groups of Ten or More: $225
* SOLINET Member Rate: $225
* Student Rate: $150. Registration form must include a letter from your 
department head confirming your full-time student status and a copy of your 
student ID.
(See online registration form for pre- and post-conference workshop fees.)
Please note that no on-site conference registration is available, and that 
seating is limited. Previous conferences have been sold out, so please 
register early.
* The U.S. Department of Education
* The National Library of Educationís ERIC Clearinghouse on Information & 
* The Library of Congress
* Syracuse University's School of Information Studies
Sponsorship opportunities and exhibit booths are still available. Contact: 
[log in to unmask]
The "Setting Standards and Making it Real" Conference is presented by the 
Virtual Reference Desk, a project of the U.S. Department of Education, 
operated by the Information Institute of Syracuse, Syracuse University.
*Online conference registration form:
*Accommodation information:
*General conference information:
*Contact information: [log in to unmask] or 800-464-9107

Have a great day!

Danielle Cross
ERIC Clearinghouse on Information & Technology
Syracuse University
621 Skytop Road, Suite 160
Syracuse, NY 13244 - 5290

800 .464 .9107  or 315.443.3640
315 . 443 . 5448  Fax

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