Join Ed Gillespie, West Group's Technology Manager, for an in-depth look and demonstration of West's Knowledge Management solutions.  How do you define knowledge management?  The term carries different meanings to
different people and agencies, depending on your group's culture, positioning, practice requirements, etc.  Knowledge is often defined as accumulated expertise, experience, research, and applied judgment.
Knowledge management (KM) refers to a set of processes, formal or informal, directed at the capture, organization and use of knowledge for the purposes of enhancing work product value.  Regardless of how you and your agency defines it, everyone engages in KM.   Come to this session to see what West has available to assist your organization - whether you're in the beginning or advanced stages of KM adoption. 
Training will be held in the Library of Congress, Madison Building, National Digital Library Learning Center(NDLLC), Jan. 16, 2003,  1:30--3:30 PM 
Please call  FLICC/FEDLINK (202)707-4800 to register.

James W. Oliver
FEDLINK Vendor Services Coordinator
Library of Congress
Washington, DC 20540-4935
V-(202)707-4960, F-(202)707-4955
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