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Hi, In case you haven't seen the second installment in the National Academy of Public Administration's report on 21st Century Federal Management, specifically called "First-Line Supervisors in the Federal Service: Their Selection, Development and Management", it is now available at the following web site: http://www.napawash.org/pc_human_resources/ Part One, called "The 21st Century Federal Manager: A Study of Changing Roles and Competencies", is also available on the web site with several more installments due over the next year. This is generating a lot of interesting recommendations that are being read by some high level people. -James R. James King, MLS Chief Librarian (Acting) Naval Research Lab Library [log in to unmask] (202) 767-2357