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Machines and Accessories Report No:   04-01
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Date:   July 9, 2004


Subject: Current Warranty Status on Playback Machines



Attached is a table showing the current warranty status of all recently produced and/or repaired
cassette book machines by model and serial number.  The following items are important to
remember when processing machines for repair under warranty.

     Please read the warranty table carefully. We have __five__ simultaneous warranty operations
in effect.  Changes have been made to some of the previously listed dates.

      Be sure that machines being returned under warranty are directed to the correct address.

      Be sure to assess equipment carefully before returning it for repair under warranty.  If a
 machine  fails to perform properly, the MLA must complete an In-Warranty Defect
Identification form (#FR153X) and include the form with the machine being returned.

      Do not return machines that have suffered extensive patron abuse or are obviously infested
with vermin.  Report these machines as "damaged beyond repair" to the NLS BPHICS contractor
for removal from your records according to established procedures.  Ship these machines to
Lodestar Recovery, North Carolina.

     Make sure that every C-1 machine returned for warranty repair has its original battery or a
new, unused one.
Telex is the current manufacturer of C-1 machines and performs E-1 machine warranty repairs
__only.__  The address to use for Telex warranty returns is:

Telex Communications, Inc.
West First Street
Blue Earth, MN 56013

SWR, Inc., also performs repairs on E-1 machines and will begin repairing C-1 machines this
year.  The address to use for SWR warranty returns is:

SWR, Inc.
3122 Highway 2321 South
Troy, AL 36081

C-1 machines repaired by Cintrex and under its warranty should be returned to:

Cintrex Audio Visual
656 Axminister Drive
St. Louis, MO 63026

For further information contact:

Kevin Watson
Equipment Repair Officer
<[log in to unmask]>
(202) 707-9298

_____________________________________________________________________________
Machine Warranty Status
as of June 2004


Model: C-1
Serial Numbers: 1 to 1,079,019
Status: Warranty has expired.
Repair locally.

Model:  C-1
Serial Numbers:  1,079,020 and higher
Status:  Under warranty at least until 6-2-05.
Return to Telex for repair.

Model:  C-1
Serial Numbers:  ALL machines with
"WR" sticker on bottom
Status  :Under warranty until one year after date on "WR"
sticker on bottom of machine.
Return to Telex for repair.

Model:  C-1
Serial Numbers:  ALL Cintrex repairs
Status:  Under warranty until date on sticker on bottom of
machine.
Return to Cintrex for repair.

Model:  C-2
Serial Numbers:  ALL
Status:  Warranty has expired.  Machine under recall
program.
Contact Jim Miller, ECO, at (202) 707-9321 for
instructions.

Model:   E-1
Serial Numbers:  All Telex repairs
Status:  Under warranty until one year after date on sticker
on bottom of machine.
Return to Telex for repair.

Model:  E-1
Serial Numbers:  All SWR repairs
Status:  Under warranty until one year after date on sticker
on bottom of machine.
Return to SWR for repair.