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OCLC CAPCON courses for library
promotion, effective communication and strategic branding
Strategic Library
Branding: Brand Names and Touchpoints
Chris Olson, OCLC
CAPCON
January 10, 9:30 am
-12:30 pm
OCLC CAPCON,
Shape perceptions
of your library’s value with strategic branding.
Your brand is more than a series of words or a logo; it is your
library’s identity. Your brand conveys a message and a feeling in an
instant.
This is the first of a three-part series of workshops on library and information services branding. The workshop reveals how a brand works its magic to generate awareness and to shape expectations and perceptions, including a library's value and position in the information marketplace. This is an ideal course for library directors, marketing team leaders, library communications managers, or anyone responsible for the perceptions of your library's products and services
For more information about this course or to register, go to:
http://www.oclc.org/capcon/training/courses/descriptions/M213.htm
Fundamentals of
Communications
Mary K. Pedigo, NetMasters,
Inc.
January 27, 9:30 am
– 4:30 pm
OCLC CAPCON,
Master the best practices
for communicating effectively in the workplace.
Do you say what you mean and mean what you say? This course will teach you to deliver your message in clear, concise language. You will also learn the messages your body language communicates. The instructor will share what makes some meetings or presentations more effective than others. If you want to discover successful techniques for electronic communication whether voice, email, or instant messaging, then this class is for you.
For more information about this course or to register, go to:
http://www.oclc.org/capcon/training/courses/descriptions/M300.htm
Strategic Library
Branding: Visual Branding and Design
Chris Olson, OCLC
CAPCON
January 31, 9:30 am
-12:30 pm
OCLC CAPCON,
Increase awareness
of your library with consistent visual communications.
This is the second of a three-part series of workshops. Participants will explore how graphics and design elements work together to represent a library's brand in the information marketplace. Workshop discussions focus on design strategies using packaging and consistent visual communications for the brand image of a library as well as its products and services.
For more information about this course or to register, go to:
http://www.oclc.org/capcon/training/courses/descriptions/M214.htm
Delivering Excellent
Customer Service
Mary K. Pedigo, NetMasters,
Inc.
February 3, 9:30 am
– 4:30 pm
OCLC CAPCON,
Learn to identify
customer expectations and how to help meet the customer's needs.
Do you want to know how to create a positive first and last impression? The second part of this three-part communications series begins with the definition of customer service and continues all the way through excellent electronic customer service and even coping with stress. Participants will learn to identify expectations of library users and how to help meet their needs. The instructor also discusses the importance of commitment to providing excellent customer service, resolving complaints, and coping with difficult people.
For more information about this course or to register, go to:
http://www.oclc.org/capcon/training/courses/descriptions/M301.htm
RSS: Benefits for You
and Your Library
Online, Self-paced
(approximately 2 hours)
Promote your library’s services and
share information with RSS feeds.
This exciting new online, self-paced course on Really Simple Syndication explains the uses of this cutting edge technology for libraries. This course will take you from the definition of the term RSS through the implementation process, while providing real-life examples of best practices, a thesaurus of terms and useful handouts. After completing this course, you will have a better understanding of RSS and how to put this practical and powerful tool to its best advantage for you and your library. This course focuses on RSS as an important tool for libraries but can be useful to anyone interested in using RSS feeds as a communication tool.
For more information about this course or to register, go to:
http://www.oclc.org/capcon/training/courses/descriptions/Z100.htm
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