Network Bulletin: 08-03
Date: October 3, 2008
Subject: Cassette book machine warranty handling
The table attached shows the current warranty status of all recently produced or
repaired cassette book machines by model and serial number. Please remember the
following items when processing under-warranty machines for repair.
-- Read the warranty table carefully. All Telex warranties from production and
warranty repair have expired.
-- Be sure that machines returned under warranty are directed to the correct
address.
-- Be sure to assess equipment carefully before returning it for under-warranty
repair. If a machine fails to perform properly, the machine-lending agency
must complete an In-Warranty Defect Identification form (#FR153X) and
include this form with the returned machine.
-- Do not return machines that have suffered extensive patron abuse or that are
obviously infested with vermin. Report these machines "damaged beyond
repair" to NLS BPHICS contractor for removal from your records according
to established procedures. These machines should be shipped for disposal as
directed by Jim Miller, equipment control officer.
SWR, Inc., performs repairs on E-1 machines and will also repair C-1 machines
this year. SWR warranty returns should be sent to:
SWR, Inc.
3122 Highway 2321 South
Troy, AL 36081
C-1 machines repaired and under warranty by Cintrex should be returned to:
Cintrex Audio Visual
656 Axminister Drive
St. Louis, MO 63026
For further information contact:
Kevin Watson
Equipment Repair Officer, Engineering Section
(202) 707-9298
[log in to unmask]
____________________________________________________________________
MACHINE STATUS as of SEPTEMBER 2008
MODEL: C-1 Telex Past production
SERIAL NUMBERS: All
STATUS: Warranty has expired. Repair locally
MODEL: C-1 Repaired at Cintrex
SERIAL NUMBERS: All Cintrex repairs
STATUS Under warranty until date
Make sure machine was repaired at Cintrex
MODEL E-1, C-1
Repaired at SWR
SERIAL NUMBERS: All SWR repairs
STATUS: Make sure machine was repaired at
SWR
For further information contact:
Kevin Watson
Equipment Repair Officer, Engineering Section
(202) 707-9298
[log in to unmask]
