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First of all, sorry for the cross-posting... I am beside myself. A non-profit heritage site that I'm peripherally involved with has had a disk crash and they then found out that their backup system has not been working for three years...although it was religiously taken off-site daily for three years! I had nothing to do with it, but one person/firm basically told them to forget about the recovery—that they were likely to get only a few percent at best--and if anything was retreived they'd owe the full fee of $3000. I'm hoping to have a meeting with some of the people who know something about the system and the problem right after Christmas and the key piece of information I need to help them is a short list of drive recovery vendors, especially in Canada. I suspect that no one on these lists have had any first-hand experience with the need for this...you're all too careful about backups, and that is fortunate!!! But maybe you helped someone with their laptop, etc. I can do a Google search, but I'm hoping that someone knows someone who has had data recovered (or attempted it) from a crashed hard drive and can provide an informed perspective about the process before we dump kilobucks on it. If you've had recovery from a crashed RAID set, I'd like to hear about that as well, as I don't think it's a RAID set, but it could be. The more info I have going into this, the better. It's probably better if you respond directly to me at mailto:[log in to unmask] and I can write a summary piece to post back--if you'd prefer to be confidential, please let me know. Thanks a lot and Happy Holidays!!! Cheers, Richard Richard L. Hess email: [log in to unmask] Aurora, Ontario, Canada (905) 713 6733 1-877-TAPE-FIX Detailed contact information: http://www.richardhess.com/tape/contact.htm Quality tape transfers -- even from hard-to-play tapes.