Please join us at the FEDLINK offices for a presentation of RefTracker and a discussion of request management needs for federal libraries. Event: Altarama’s RefTracker – request management software Date: February 5th, 2009 Time: 10 – 11:30 a.m. OR 1:30 – 3:00 p.m. Location: Library of Congress, Adams Bldg., 2nd and Independence Ave, SE, FLICC / FEDLINK Training Room, 2nd Floor, RM 216 Presenters: Linda Arret and Chris Kirby, Altarama Light refreshments will be offered The demonstration is free but we request that you register with FEDLINK if you plan to attend. Please email Holly Kerwin at [log in to unmask] with your name, organization/library name and which session you would like to attend. Confirmations will be sent before the presentation. Feel free to forward this message to colleagues who have an interest in request tracking services. The Altarama RefTracker Request Management System for Libraries has been purpose built to improve service and efficiency for libraries handling requests. Key features and benefits: • a single interface that links all the different ways you receive and deliver reference services • a comprehensive ask-a-librarian interface for clients who access your library via your web pages • acceptance of all types of requests e.g. reference, local history, new book, ILL and suggestions • service options include remote hosting by Altarama or local hosting by the licensed institution • response process efficiencies through tools, text and workflows specific to the library • controls to avoid the duplication of research work • system management to ensure timely responses • intelligent allocation of questions to staff • a knowledge database of reusable answers and their search strategies, locally developed and controlled • rich statistics RefTracker continually leads the way in provision of access to new and exciting information and tools available on the Internet and the efficiencies that can be gained by integrating them into an environment specifically designed for the reference function of libraries.