[Apologies for cross-posting]

As part of implementing the EPA National Library Network’s
strategic plan, we are developing library measures of timeliness and
quality, specifically related to ILL and reference requests. If any of
you have done similar work in your libraries and would be willing to
share, we would love to hear from you!

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Thanks so much!
debbie balsamo

Deborah K. Balsamo, MSLS
National Program Manager
EPA National Library Network
109 Alexander Drive - MD N127-05
Research Triangle Park, NC 27711
Phone:  919-541-9412
Fax:  919-685-3075
Cell:  919-604-3385
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