Perhaps we are comparing apples to oranges here. Amazon and the App Store don't offer to sell you "information" but deliver metadata instead. They offers "products". You search Amazon to buy an HDMI cable, a coffeemaker, an iPad, backpack, or yes, even a book. You identify the item you want and await delivery. There is no real or implied offer to provide quality there either, even though you may find ratings supplied by previous purchasers who may or may not be objective in their description of what you are about to purchase. Libraries OTOH offer "information", rather expensively vetted for quality by collection development staff, but really only deliver metadata that might lead you to the information you seek. At least through the catalog. We also offer "quality" information more directly, in the form of licensed content through our full-text databases and e-resources. The shear quantity of those resources renders the collection development process more of a firehose approach than libraries might like, given that much of this comes in the form of prepackaged batched content, but there is at least some imprimatur of quality. So, the catalog could be analogous to Amazon, except for the implication that we also vet the content of our texts, serials, and e-resources for the quality
of the information contained therein. And we also offer hand-holding in the form of public services staff, who help users navigate to the information that they need and in some instances, may even take time to interpret the information.
North Carolina State University