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I've been having the same issue and put in a ticket to Esri. Turns out that I was using the wrong username/password. You need to use whatever user you use for the Library's AGOL pages at https://loc.maps.arcgis.com.

If you can log in to the LC AGOL page then everything should work fine in ArcMap if you use that same user name/password combo.

Sorry for the delay...

Butch Lazorchak
IT Project Manager
Geospatial Hosting Environment Project
Library of Congress
[log in to unmask]<mailto:[log in to unmask]>
202-707-2603

From: Geospatial Hosting Environment [mailto:[log in to unmask]] On Behalf Of DeSouza, Calvin
Sent: Monday, December 05, 2016 3:07 PM
To: [log in to unmask]
Subject: FW: Error Message When Geocoding

We are still unable to geocode using ArcGIS online.

From: Uzel, Jim
Sent: Monday, December 05, 2016 1:04 PM
To: DeSouza, Calvin
Subject: RE: Error Message When Geocoding

I get this error message when I try:
[cid:[log in to unmask]]

From: DeSouza, Calvin
Sent: Monday, December 05, 2016 12:24 PM
To: Uzel, Jim
Subject: FW: Error Message When Geocoding

Can you geocode in desktop using AGOL?


From: DeSouza, Calvin
Sent: Wednesday, November 30, 2016 10:10 AM
To: 'Geospatial Hosting Environment'
Subject: RE: Error Message When Geocoding

That is the account I was using, it doesn't work.  Yes I was using ArcMap.

I have no issue geocoding the same file using the address locator from HSIP gold (it's a couple years old).

[cid:[log in to unmask]]

From: Geospatial Hosting Environment [mailto:[log in to unmask]] On Behalf Of Lazorchak, William
Sent: Tuesday, November 29, 2016 3:32 PM
To: [log in to unmask]<mailto:[log in to unmask]>
Subject: Re: Error Message When Geocoding

Were you trying to connect using ArcMap? You should connect with the user that is listed in my.esri.com, which is "[log in to unmask]<mailto:[log in to unmask]>"

Butch Lazorchak
IT Project Manager
Geospatial Hosting Environment project
Library of Congress
[log in to unmask]<mailto:[log in to unmask]>
202-707-2603

From: Geospatial Hosting Environment [mailto:[log in to unmask]] On Behalf Of DeSouza, Calvin
Sent: Friday, November 25, 2016 12:28 PM
To: [log in to unmask]<mailto:[log in to unmask]>
Subject: Error Message When Geocoding

Is anyone else having issues geocoding using ArcGIS online?

[cid:[log in to unmask]]