We’ve had some issues recently with setting up the World Geocoding service in ArcMap. You can geocode individual items in AGOL without connecting to the service, but if you want to do “bulk geocoding” you’ll need to connect.


[This is different from bulk geocoding the Staff Portal, which we will soon enable through the use of the new “Hosting Server.”]


Below is guidance from Esri support on how to do this. I’ve lightly edited the response and I’ll add this info to Confluence.


Happy geocoding!


Butch Lazorchak

IT Project Manager

Geospatial Hosting Environment Project

Library of Congress

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From: Allison Rost [mailto:[log in to unmask]]
Sent: Thursday, December 08, 2016 10:25 AM
To: Lazorchak, William
Cc: Lauren Lipovic; Bonnie Stayer; Lloyd Carmack
Subject: Esri Case 01861133


Hi Butch,


In the meantime – back in the day I used to support geocoding so a few helpful notes –


It looks like you are attempting to make a GIS Server connection to the world geocoding service – that should not be necessary. From the screenshot – it does not appear that the person attempting to geocoding a file is logged in to AGOL. I say that because the areas in yellow should show the AGOL Account name if someone has been successfully logged in:


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Here is what I see when I log in using my NOAA credentials:


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This lets me know I am logged in to ArcGIS Online and that I have access to services.


Another thing I noticed – unless you have an internal copy of the World Geocoder, then you should not set up a GIS Server connection. Since it looks like you are attempting to use the AGOL based world geocoder service here is what I would like you to do:


1.       Sign in to AGOL using File > Sign in:


[note from Butch: Sign in FIRST to the LC AGOL instance at using your username/password combo. The combo that is successful there will work in ArcMap. If you can’t remember, you can always just use and it should automatically roll you over to the LC instance.)


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2.       Confirm that sign in was successful – if it was, you should see that the Sign In… option has changed to Sign Out - <user name>


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3.       If that looks correct then in your Catalog window, please expand “Ready-To-Use Services (<AGOL account name>) > Geocoding.  Here you should find an active connection to the World Geocoding Service:


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The URL it points to is:   - which is the correct URL for access via ArcMap.


If for some reason you are not able to access the World Geocoder service via the steps I outlined above, for troubleshooting I will need to know if you are able to access to service through the Geocoding Toolbar.


You can access the Geocoding Toolbar by clicking on Customize > Toolbars > Geocoding


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Once the toolbar has opened, please check locator drop-down and let me know if you see the World Geocode Service (ArcGIS Online) listed.


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If it is not, then we will need to check the following folder/file.


In Windows Explorer please navigate to the following folder:  C:\Program Files (x86)\ArcGIS\Desktop10.4\Locators


Inside of that folder you will find a file called ‘DefaultLocators.xml’ – please open it in any text editor (NotePad, WordPad, NotePad++, etc.)


At the very bottom of the file you should see a section called <portal_locators>  please let me know if this section in your file matches the screenshot of mine pasted below:


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Allison Rost | Technical Account Manager – Premium Support Services

Esri | 8615 Westwood Center Dr | Vienna, VA  22182

T 888-377-4575, ext. 8797 | M 704-456-5118

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