I got many requests to share this so I'm going to just blast it to the list. Please disregard if you don't want. I hope this is useful. It's still a work in progress but it identifies specific measurable functions. I did not include the activities of the Director. Nor did I include any Army requirements such as mandatory training, town hall meetings, etc. As I recall, we did some similar work to illustrate what we do when the USAAMA Manpower Review came through (like Sherman's March) a few years back. If I can find that I'll send that out as well. Best, - Kurt Kurt Kuss, Director Aiso Library / Defense Language Institute 543 Lawton Road, Bldg. 617 Monterey, CA 93944 Phone: 831-242-5140 ; DSN: 768-5140 Email: [log in to unmask] "You can only measure 3% of what matters." - W.E. Deming