The following two trainings have been arranged by the Army MWR Library
program and all are welcome to attend. This session will be recorded and the
recording will be sent out automatically several days later. 

There will be a training on the Chilton Library database, which offers
complete automotive repair manuals 1954 - current as published in the
Chilton Total Car Care Series, among other features. 

Date: Monday, 9 November
Time: 0900 EST (1500 Europe time)

Raegan Patrick-Mudd, a Family Advocacy Program Specialist from USAG
Rheinland-Pfalz, will present a training on stress and customer service.

The goal of this training is enhance effective engagement between staff and
their customers. Participants working in customer service will look at
different types of stress responses and corresponding communication
strategies to prevent escalating stress levels in the workplace.
Participants will also review specific verbal and non-verbal de-escalation
techniques to de-escalate customers experiencing moderate of or severe
levels of stress.

Date: November 16, 2020   
Time: 0900 EST (1500 Europe Time)
Link to training:

With regards,

Ann Langlois, MLIS
eResources & Community Outreach Librarian 
IMCOM-Europe G9