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The Army MWR Library program coordinated with USAG Rheinland-Pfalz Army Community Service's Raegan Patrick-Mudd for a training on Effective Communication for Customer Service, with a focus on helping customers who are stressed. You can view the training here: https://www.youtube.com/watch?v=Hh1stmHlPHU With regards, Ann Langlois, MLIS eResources & Community Outreach Librarian IMCOM-Europe G9